Returns
- How to return an item purchased onHPB.com
- HPB.com return policy
- How to return an itempurchased at an HPB local store
- Exchanges for items purchasedat an HPB local store
- Return exceptions
- Still need help?
How to return an item purchased on HPB.com
Returns are easy!
If you placed your order as a guest, look for the Customer Service menu at the bottom of any page onHPB.com. Click “Order Status," enter your email address and order number, and click "Find My Order"to start the return process.
For returning users:
Access your order: Login and go to your Orders page.
Get your mailing label: click the “Return Item” button for the item you wantto return. Follow the prompts to receive a printable mailing label and Return Pack Slip.Return addresses vary by seller, but don’t worry: your printable mailing label willautomatically contain the correct return address.
Prepare your package: Put the Return Pack Slip in the package with the item.Affix the mailing label and proper postage to the outside. The use of tracking isrecommended.
Ship it back to us. That’s it!
Once the item gets back to our warehouse, you’ll receive your refund withinthree to five business days.
HPB.com return policy
Items must be returned and received within 45 days of the date your order shipped.
If there was a problem with your order due to an error on our part, we’ll give you a full refund;including the item price, appropriate sales tax, plus original shipping and handling fees. If you’rereturning your item for another reason, you’ll receive a refund for the price of the item plus theappropriate sales tax amount.
Return pack slip or order information required: Youmust include the Return Pack Slip, a returnauthorization e-mail from Customer Care or your original Pack Slip in the box with yourreturneditem, or we won’t be able to issue you a refund. You can print a Return Pack Slip on your Orders page. For assistance or guest users,please contact our CustomerCareteam.
Refunds and form of payment: Refunds will be issued inthe same form of payment originally used for purchase.
Coupons, discounts and promotions: The refund value for returned items purchasedusing any type of promotion, discount, or coupon will be reduced to reflect the value of anyfree gift, discount or promotion which was used for the original purchase.
Original condition: New items must be returned in theiroriginal, unopened, shrink-wrapped condition.
Tracking recommended: The use of delivery confirmationor tracking is strongly recommended as Half Price Books can’t be responsible for returnshipments that are lost by the carrier.
In-store returns: We regret that we cannot acceptreturns in store for items purchased at HPB.com. For more information about returningmerchandise you purchased in a brick-and-mortar store, please see our policy for returns in storebelow.
Gifts purchased online: If you received an itempurchased online as a gift and would like to return it, the original buyer may return it toHPB.com via mail and a refund may be issued to the original cardused to make the purchase. For questions or assistance with your HPB.com return, contact our CustomerCare team.
Online exchanges: Due to the unique nature of ourmerchandise, we are unable to process exchanges for items purchased online.
How to return an item purchased at a Half Price Books localstore
Did you buy something at your local HPB store? Have a problem or just a change of heart? Bring theitem and your receipt to your localstore. Please include original packaging and price tag when making a return. Proper ID andphone number may be required where permitted by law. Items purchased in a store cannot be returnedby mail. We regret that we cannot issue refunds in our stores for items purchased at HPB.com.
With receipt: Cash refunds and charge card credits willbe issued for all items returned with a receipt within seven days of purchase. Merchandisecharged to a credit card will be refunded to your account. Exchange or store credit will beissued for merchandise returned with a sales receipt within 30 days of purchase date. Cashrefunds for purchases made by check can be issued after 12 business days and are subject tothe time limitations stated above.
With gift receipt: If you have a gift receipt, we giveyou a couple of options for returning an item in store. Exchange or HPB Merchandise Creditonly will be given for returns accompanied by a gift receipt within 30 days of purchasedate.
Exchanges for items purchased at a Half Price Books local store
Exchange or HPB Merchandise Credit will be issued for merchandise purchased in store when it isreturned within 30 days with the original sales receipt.
Return exceptions
We reserve the right to limit or decline refunds.
HPB Gift Cards cannot be returned for cash, exceptas required by law.
All sales at Half Price Books Outlet locations are final. No returns or refunds. Items purchased atother Half Price Books locations cannot be returned at a Half Price Books Outlet location.
Some items that are opened, unsealed or damaged may not be accepted for refund. Items returned to uswithout a Pack Slip or return authorization e-mail may be denied a refund or exchange.
Items purchased on HPB.com from a marketplace seller may only be returned when the item is not asdescribed or damaged.
Items purchased on HPB.com that are returned more than 45 days after the item was shipped are noteligible for return or refund, even if they are damaged or incomplete (60 days for internationalorders).
Still need help?
Contact our Customer Care team for assistance, or call (800) 883-2114 8am-4pmCentral seven days a week.
